Triggers

Triggers are rules that open the agent with a first message when a visitor is on a specific path. Each rule can wait a number of seconds on that page, optionally require a scroll depth, and send the opening line you define. The dashboard also supports a standard preset (including AI-suggested starter rules for common paths like pricing) that you can keep or replace with your own combinations.

Session-level options let you limit how often the widget auto-opens (for example once per session) and whether auto-open should be skipped on mobile. Exit-intent style triggers are not used in the current product—the focus is on time-on-page and scroll on the URLs you care about.

Many visitors never click a chat bubble even when they are stuck. Path-based triggers meet them in context: on pricing after they have had time to read, or on a long feature page after they have scrolled, so the first message matches where they are in the journey.

That reduces silent bounces from people who needed a nudge, without spamming everyone on every page. You align outreach with intent instead of a single generic popup sitewide.

Start from the standard rules, then edit paths and copy to match your sitemap. Use short delays on dense pages and longer ones where visitors need time to scan. If you add scroll depth, pick a percentage that means they have actually engaged with the content, not just loaded the header.

Add separate rules for high-intent URLs (pricing, demo, security) with messages that reference those topics directly. Use “once per session” while tuning so repeat visitors are not interrupted on every navigation; widen frequency only when the copy and timing feel right.